How can we help?
A clearer connection starts with the right information.
Find your order
Use the reference in your confirmation email. Installation credentials are never shown on the public status page.
Talk to us
For installation, connection or refund help, email sales@esimdtc.com. Include your order reference and phone model.
Never send card details, QR codes or installation credentials.
Read our refund policy →Good questions. Clear answers.
Before you take off
What is a travel eSIM?
An eSIM is a digital SIM installed in your phone. Our travel plans provide mobile data at your destination without replacing your physical SIM.
Can I make calls or send SMS?
These plans are data-only: no phone calls or SMS are included. Messaging and calling apps can use your data allowance.
Will my phone work?
You need an eSIM-capable, carrier-unlocked device. Model, region and carrier restrictions differ. Check our device guidance and verify your exact model before purchasing.
When should I install my eSIM?
Install over a reliable Wi-Fi connection before travel. Follow the installation instructions and keep the travel eSIM off until you are ready to connect at your destination.
When does the plan start?
Validity for listed plans starts on first network connection. Review the selected plan’s activation conditions and any unused-package expiry before buying.
How will I receive my installation details?
Installation details are sent by email after your order is confirmed. Keep your order reference for support. Payments are not yet enabled on this storefront.
Can I get a refund?
Unused, uninstalled packages are reviewed subject to package restrictions and consumer rights. If an installed eSIM cannot connect and service cannot be provided, it is our fulfilment responsibility. Contact support for troubleshooting and review the refund policy.
Can I top up or use a hotspot?
Top-up and hotspot availability are not confirmed here. Do not assume either is included. Choose sufficient data for your trip and ask support if these features are essential.